Refund policy

Returns & Refunds

Because honey is a food product, we cannot accept returns or exchanges.

We want you to be happy with your order. If your order arrives damaged, leaking, incorrect, or there is another problem with your purchase, please contact us at hello@sunprairiehoney.com as soon as possible after delivery.

Please include your order number and, if applicable, photos showing the damage or issue. We will review the situation and, when appropriate, arrange a replacement or refund.

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or credit card company.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@sunprairiehoney.com. We cannot guarantee cancellation once an order has been processed or shipped.